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I think that understanding the story of the business—the story of the people—is really important for our engineers. They don’t want to just hear, ‘Oh, I found 20 bugs.’ But if I can tell them a story that makes sense to them, that’s a more effective way to get at the problem.” -Andy Santamaria, Squarehttp://www.fastcompany.com/3008435/creative-conversations/squares-man-street-desperately-wants-know-people-behind-your-business
